via The Retail Doctor
The selling problem for most retail salespeople isn’t the merchandise.
It’s noticing.
It’s listening.
It’s understanding language and personality type.
Old school retail sales training never had you observe something about the customer, witness some behavior or testify about your own life experiences. You were taught to do the same thing to all customers and manage their relevant information to get them to open their wallets.
It wasn’t important to consider…
Why the customer asked for such a particular item…
Why they phrased their request just that way…
Why they were in your shop today when they could have been anywhere else…
We were taught to divorce our own experience as a customer in order to sell someone something.
No wonder so many people say they hate selling.
To become good at selling, you need to trust your own experiences as a customer in order to serve one. This doesn’t require any new skill; you’ve been doing it since birth.
To improve your retail sales techniques, notice the minutest of details of your own behaviors, thoughts, emotions, and voice when you shop. No one has to give you permission to notice these instincts, only you.
And once you notice your own actions, you discover how you can influence others. Did you avoid someone after they made you respond to their, “How are you today?” question? Then don’t do it when you talk to customers in your store.
Hate when you are ignored while waiting at the counter in a retail store? Then diligently watch the counter instead of straightening the widgets on the rack.
When you master these observation skills, you will be able to do whatever you want in life because people pay for perceptive people. Perceptive people have come to embrace their own voice and share openly with strangers.
To read more of this article, visit retaildoc.com